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Refund policy

Our policy is valid for a period of 28 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund.

Different rules apply for already setup/installed products.

If your order is setup/installed by Catch Pigeon, please get in touch with us on: support@catchpigeon.co.uk

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right for further investigation.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we can’t processed your request.

Sale and clearance items

Same return/refund rules apply for sale/clearance items as regular priced items.

Shipping items

In order to return an order, you must contact us first within 14 calendar days from the date of the purchase.

Please get in touch with us for more info on: support@catchpigeon.co.uk 

You may be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we reserve the right for further investigation.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to support@catchpigeon.co.uk

This document was last updated on December 27, 2019